Get In Touch With Concrete Calculate UK
We're Here to Help With Your Construction Queries
Have questions about our calculators, need technical support, or want to provide feedback? We're here to help. Concrete Calculate UK welcomes enquiries from professional builders, engineers, self-builders, and homeowners across the United Kingdom. Our team responds to all messages within 48 hours during business days.
Please Note: We provide calculator support and general construction guidance. For project-specific engineering advice, structural calculations, or Building Regulations submissions, please consult a chartered structural engineer or qualified professional. Our calculators are tools for planning and estimation, not replacements for professional design services.
Fill out the form below and we'll get back to you soon
Multiple ways to reach the Concrete Calculate UK team. Choose the method that works best for your enquiry type.
Our team provides support and guidance in the following areas. Understanding what we can and cannot help with ensures your enquiry reaches the right destination.
We Can Help:
We Can Help:
We Can Help:
Outside Our Scope:
⚠️ Important - Professional Advice Required:
For project-specific engineering advice, structural calculations, or Building Regulations submissions, you must consult qualified professionals:
We strive to respond to all enquiries promptly and professionally. Understanding our response times helps set appropriate expectations for your enquiry.
| Enquiry Type | Typical Response Time | Priority Level | What to Expect |
|---|---|---|---|
| Bug Reports (Critical) | Within 24 hours | High Priority | Immediate investigation, temporary workaround if possible |
| Technical Support | Within 48 hours | High Priority | Detailed response with step-by-step guidance |
| General Questions | Within 48 hours | Standard Priority | Comprehensive answer with relevant resources |
| Feature Requests | Within 72 hours | Standard Priority | Acknowledgment and evaluation timeline |
| Partnership Enquiries | Within 5 business days | Standard Priority | Review and initial discussion |
| General Feedback | Within 5 business days | Standard Priority | Thank you and consideration confirmation |
To help us provide the best possible response and save time, please check the following resources first. Many common questions are already answered in our comprehensive guides and FAQ sections.
✅ Check These Resources First:
If you encounter a bug, error, or technical issue with our calculators, please provide the following information to help us resolve it quickly.
🔍 Information to Include in Bug Reports:
We're open to partnerships, collaborations, and business opportunities that align with our mission to support the UK construction industry. Potential partnership areas include:
For partnership enquiries, please email partnerships@concretecalculate.co.uk with details of your proposal and organization.
We aim to respond to all enquiries within 48 hours during business days (Monday-Friday). Critical bug reports receive priority response within 24 hours. Partnership and general feedback enquiries may take up to 5 business days. We do not provide responses outside office hours or on bank holidays, but your message will be queued for response on the next business day.
No, we do not provide project-specific engineering calculations, structural design services, or Building Regulations submissions. Our calculators are tools for preliminary planning and estimation only. For professional engineering advice, consult a chartered structural engineer through IStructE or ICE. All structural work requires professional design and Building Control approval.
We primarily operate via email for efficiency and record-keeping. This allows us to provide detailed, documented responses and handle multiple enquiries simultaneously. For urgent technical support or complex questions, we may arrange a call after initial email contact. Email support ensures we can provide accurate, considered responses with relevant resources and references.
Our registered address is for administrative purposes. We operate primarily as an online service without public-facing office facilities. All support, enquiries, and communication should be conducted via email. This model allows us to provide free, high-quality calculators and support to users across the entire UK without geographic limitations.
We welcome suggestions! Email feedback@concretecalculate.co.uk with your calculator idea including: what it should calculate, who would use it, why it's useful, and any specific features needed. We evaluate all suggestions based on user demand, technical feasibility, and alignment with UK construction standards. Popular requests are prioritized in our development roadmap.
No, we do not offer paid consulting, engineering services, or project-specific advice. Our focus is providing free, accessible calculation tools and general guidance for the UK construction community. For professional consulting, contact chartered engineers, architects, or construction consultants through their respective professional bodies (IStructE, ICE, RIBA, CIOB).
For embedding, white-label solutions, or API access enquiries, please contact partnerships@concretecalculate.co.uk. We consider partnership opportunities with construction companies, educational institutions, and industry organizations. Simple linking to our calculators is always permitted and encouraged - no permission needed for standard website links.
If you haven't received a response within 48 business hours, please check your spam/junk folder. Responses from @concretecalculate.co.uk may be filtered. Ensure your email address was correct. Enquiries requesting project-specific engineering advice may receive a response directing you to appropriate professional services. For urgent matters, resend your enquiry with "URGENT" in the subject line.